AUSTRALIA POSTAGE COSTS
|Express Shipping is complimentary when you spend over $250 +|
|Express Shipping 0 - $250 = $12|
|Same day delivery within Sydney (metro) can be provided with prices starting from $18*. Please contact us directly to arrange.|
Verdure Fashion Collective Australia ships via Australia Post or Courier. We recommend providing a physical daytime address where someone will be available to sign between 9am - 5pm. Please note that we can not deliver to PO Boxes.
Processing and Tracking
All orders are processed the same business day. You will be sent an email confirmation with directions on how to track your package once your items have been sent.
If you’ve purchased an item as a gift, we are able to beautifully package and address your items along with a personalised card to your receiver. Please leave your gift wrapping directions in the notes section at checkout.
VFCA provides our customers with a convenient 7 day returns policy. (From the date your items are described as delivered). This applies to items listed as both New or Pre-loved. A return must be requested within this time frame and items must be received back to us within 14 days of purchase.
Items received after 14 days, or with the VFCA security tags missing or removed can not be returned. Those items may be eligible for consignment or will be returned back to the customer.
Full priced, non-discounted merchandise that is deemed eligible for a return will be refunded to the purchasers credit card.
DISCOUNTED AND PRE-ORDERED ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY
To request a return please email: firstname.lastname@example.org for a VFCA Return Number (VFCARN). Please state your order number and item to be returned in the email. Please post your item back to us, with the VFCARN written clearly on your package. We can not accept returns without a VFCARN.
Please note, return shipping costs are non-refundable.
Items not eligible for returns, credit notes or refunds:
- Beauty and lifestyle items (these will be listed in the Lifestyle category or the VFCA website)
- Items listed at 40% off or greater
- Items listed as Final Sale. (Please take notice of the product descriptions)
Store credit is valid for 6 months from the date of issue and voided after the expiration date. Items purchased with Store Credit are deemed Final Sale.
Once your return has been received we will notify you by email. Please allow up to five business days for the refund to be processed, (to allow for re-authentication if applicable) and administration. Please note, credit card refunds may take up to five to seven business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers. Occasionally, we may charge a discretionary re-stocking fee of no more than 5% of the purchase price.
You may take advantage of our pre-order system by reserving your items before they arrive in store. Simply check out as usual. Items will be dispatched for you as soon as they arrive at VFCA HQs.
PLEASE NOTE THAT PRE-ORDERED ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY.
We are able to estimate an arrival time frame, however we can not absolutely guarantee this date as this entirely relies on manufacturer delivery.
If you have any concerns, questions, comments or feedback, please contact our Customer Care Team email@example.com