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Privacy, Security, Terms & Conditions

Welcome to the VFCA e-Boutique. We absolutely love having you here, so thanks for stopping by.

We are here to provide our customers with an opportunity to shop the best pieces from some of the best designers, across a range of both brand new and pre-loved quality fashion and lifestyle items.

Whilst we love and appreciate quality made luxury items, we also support the idea of a functional wardrobe and lessening the impact of wastage on our planet and our pockets, through services such as Consignment and Luxury Goods Refurbishment (*coming soon).

Our mission is to provide you with exceptional customer service and the attention you deserve, as well as a sense of value throughout your experience with us.

If at any time you have questions or concerns, please get in contact directly customerservice@vfca.com.au

Use of the VFCA website

By using the website (‘Site’) www.vfca.com.au you agree to be bound by these Terms & Conditions, which form a legally binding contract between you and VFCA.

ACKNOWELDGEMENT AND ACCEPTANCE

By using this website, you acknowledge that “we” and “us” mean VFCA (ABN). You also acknowledge that these ‘Terms and Conditions’ together with your order, constitute a binding contract between you and VFCA.

By accessing this website and / or placing an order whether through the Site or any other means, you indicate that you have had sufficient opportunity to read, understand, accept and comply with these Terms and Conditions.

Supply of Products and / or Services 

VFCA accepts pre-loved luxury and designer fashion, handbags, shoes and accessory items on consignment. We then sell these items on behalf of a Consignee. At no point do we become the owner of a consigned item. Upon consignment, our Consignee supplies us with general description of each item. We make every effort to ensure the display and description of each item is as accurate as possible. We take great care in the provision of the information we display on our website. We quality check the products prior to listing them for sale, and again prior to delivery to ensure you receive your order correctly.

If you are under the age of 18, do not place an order with VFCA. Should VFCA suffer any damages or loss as a result of such a transaction entered into by a minor, VFCA reserves the right to seek compensation from the parent or guardian of the minor who entered into the binding contract with VFCA.

Authenticity of Pre-owned / Consigned Items

VFCA has a thorough process for authenticating pre-loved and pre-owned brands. We firmly stand against the counterfeit industry and report all individuals suspected of engaging in the illegal supply of counterfeit goods. In the extremely rare instance an item is ever found to be in-authentic, we offer a purchase-price money back guarantee. (To date, we can confirm this issue has not occurred). 

By accessing this Site you acknowledge that the ‘Authentication Process’ is independent. The Brands themselves are not affiliated in anyway with VFCA or with the ‘pre-loved’ or ‘pre-owned’ items that are subsequently consigned and then listed for sale on this Site. However, VFCA fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.

Disclaimer

Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or liability implied in these terms and conditions or protected by law to the extent that such exclusion, restriction or modification would render these terms and conditions or any provision of these terms and conditions void, illegal or unenforceable. Subject to that:

a) VFCA, and its directors, officers, employees, consultants, agents, and affiliates, do not accept responsibility for any loss or damage, including but not limited to direct or indirect, incidental, special, consequential, or exemplary damages, however caused (including through negligence, or arising from a failure of our authentication process for consignment items), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website;

b) any condition, warranty, right or liability which would otherwise be implied in these terms and conditions or protected by law is excluded; and

c) except in relation to liability for personal injury (including sickness and death), we do not accept liability to you in respect of any loss or damage (including indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to or in any way connected with this web site or in respect of any failure or omission on our part to comply with our obligations (including our authentication process) as set out in these terms and conditions.

You acknowledge that:

a) prior to entering into these terms and conditions you have read and understood these terms and conditions; and

b) at no time prior to entering into these terms and conditions have you relied on our skill or judgment where it would be unreasonable for you to do so.

The application of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) to these terms and conditions (by virtue of any law relevant to these terms and conditions) is excluded.

Pursuant to s 64A of the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)):

a) this sub-clause applies in respect of any of the goods or services supplied under these terms and conditions which are not of a kind ordinarily acquired for personal, domestic or household use or consumption,;

b) liability for breach of a guarantee conferred by the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)), other than those conferred by ss 51–53 of that Law, is limited:

i) in the case of goods, to any one of the following as determined by us:

1)the replacement of the goods or the supply of equivalent goods; or

2) the repair of the goods; or

3) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

4) the payment of the cost of having the goods repaired;

ii) in the case of services, to any one of the following as determined by us:

1) the supplying of the services again; or

2) the payment of the cost of having the services supplied again.

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

Indemnity

You agree to indemnify, defend and hold harmless VFCA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these terms.

Warranties

Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.

We do not give you any warranties or assurances that any information contained on this website will be suitable for your purposes or that it will be error-free. You agree that you will not rely on the any such information or its availability and that any reliance you make will be on your own independent assessments with the aid of qualified independent advice.

Responsibility for the content of advertisements appearing on this website (including hyperlinks to advertisers' own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.

We make no warranty that goods acquired from us over this website will meet your requirements. In particular, we make no warranties of merchantability or fitness for a particular purpose, or of the condition, origin, or authenticity of any consignment goods sold through this website.

Details contained on this website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Intellectual Property

Copyright

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

    1. adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or
    2. commercialise any information, products or services obtained from any part of this website;

without our written permission.

Trade marks

Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trade mark.

If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

 

    1. in or as the whole or part of your own trade marks;
    2. in connection with activities, products or services which are not ours;
    3. in a manner which may be confusing, misleading or deceptive;
    4. in a manner that disparages us or our information, products or services (including this website); or
    5. without our express written consent.

Restricted use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.

Payment terms

You may offer to purchase goods described on this website for the price specified on this website.

Your order must contain your name, email address, credit card details and any other ordering information specified on this website.

Within seven days of receipt of your order, we will at our discretion accept or reject your offer to purchase.

You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.

We are not required to give reasons for rejecting your offer to purchase.

If we reject your offer to purchase the goods for any reason, neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance of that offer.

If we have not responded to you within seven days, your offer will be deemed to be rejected.

We give no undertaking as to the availability of products advertised on this website.

Delivery of the goods to you will be effected in the manner described on this website.

Title in the goods does not pass to you until payment has been received.

Risk of loss or damage to the goods passes to you upon dispatch.

Payment must be effected in the manner described on the website. Prices are inclusive of goods and services tax. In all other respects, the price is exclusive of taxes, duties and charges imposed or levied in Australia or overseas in connection with the supply of goods.

The goods are offered for sale only to persons who can make legally binding contracts.

Cancellation of orders due to error

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or similar oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Returns 

VFCA provides our customers with a convenient 7 day returns policy. (From the date your items are described as delivered). This applies to items listed as both New or Pre-loved. A return must be requested within this time frame and items must be received back to us within 14 days of purchase. 

Items received after 14 days, or with the VFCA security tags missing or removed can not be returned. Those items may be eligible for consignment or will be returned back to the customer.

Full priced, non-discounted merchandise that is deemed eligible for a return will be refunded to the purchasers credit card.

DISCOUNTED AND PRE-ORDERED ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY

To request a return please email: customerservice@vfca.com.au  for a VFCA Return Number (VFCARN). Please state your order number and item to be returned in the email. Please post your item back to us, with the VFCARN written clearly on your package. We can not accept returns without a VFCARN.

Please note, return shipping costs are non-refundable.

Items not eligible for returns, credit notes or refunds:

  • Beauty and lifestyle items (these will be listed in the Lifestyle category or the VFCA website)
  • Items listed at 40% off or greater
  • Items listed as Final Sale

Store Credit

Store credit is valid for 6 months from the date of issue and voided after the expiration date. Items purchased with Store Credit are deemed Final Sale.

Refunds

Once your return has been received we will notify you by email. Please allow up to five business days for the refund to be processed, (to allow for re-authentication if applicable) and administration. Please note, credit card refunds may take up to five to seven business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.

Pre-Order

You may take advantage of our pre-order system by reserving your items before they arrive in store. Simply check out as usual. Items will be dispatched for you as soon as they arrive at VFCA HQs.

We are able to estimate an arrival time frame, however we can not absolutely guarantee this date as this entirely relies on manufacturer delivery.  

Links

In this website

This website may contain links to other websites (Linked Websites). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with Linked Websites.

Our links with Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless and to the extent stipulated to the contrary.

To this website

You may link to the home page of this website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Other

VFCA reserves the right to change the aforementioned ‘Terms and Conditions’ at any time. 

Privacy and security  

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The information we collect

This notice applies to all information collected or submitted on the vfca.com.au website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email Address
Phone Number
Credit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or required by law.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use a 128-bit SSL encrypted connection of all of our secure connections.

How to contact us

Should you have other questions or concerns about these privacy policies, please call us at +61 415656796 or send us an email at customerservice@vfca.com.au

 

 

 

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